At Learnpaths LLP, we strive to provide high-quality online education services to our students. We understand that sometimes circumstances may arise where you need to request a refund for a course or service. Please review the following refund policy carefully.
Course Enrollment: Refunds are eligible within 30 days of the initial purchase date for courses that have not been accessed or completed. Once you have accessed or completed a course, you are no longer eligible for a refund.
Subscription Services: If you are subscribed to a recurring billing service, such as a monthly or yearly subscription, you may request a refund within 30 days of the initial purchase date for the current billing period if you have not utilized any portion of the service.
To request a refund, please contact our customer support team at [contact email/phone number] with the following information:- Your full name
- Email address associated with your Learnpaths account
- Course or service for which you are requesting a refund
- Reason for the refund request
Our customer support team will review your request and process it in a timely manner.
Refunds will be processed using the original payment method used for the purchase. Please allow up to [number of days] for the refund to reflect in your account, depending on your financial institution's policies.
Technical Issues: If you experience technical issues with our platform that prevent you from accessing or completing a course, please contact our support team for assistance. We will work to resolve the issue promptly and may provide alternative solutions instead of a refund.
Promotional Offers: Refunds may not be available for purchases made through promotional offers, special discounts, or bundled packages, unless otherwise specified in the offer terms.
If you are unsatisfied with our decision regarding your refund request, you may escalate the matter to our management team for further review and resolution.
If you have any questions or concerns about our refund policy, please don't hesitate to contact us at contact@learnpaths.com.
Note: Learnpaths LLP reserves the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
